Returns
Return Policy
Our return policy is valid for 14 days. If it has been more than 30 days since your purchase, unfortunately we cannot offer you a refund or exchange.
To complete your return, we require a receipt or proof of purchase.
Please do not return purchased items to the manufacturer.
In certain situations, only partial refunds will be given (if applicable)
* Books with obvious signs of wear
* CDs, DVDs, VHS tapes, software, video games, cassette tapes or vinyl records that have been opened.
*Items that are no longer in their original condition, are damaged or are missing parts for reasons not due to our error.
*Items returned after 30 days from delivery.
Refunds (if applicable)
When we have received and inspected your return, we will send you an email to inform you that we have received the item you returned. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed. After a few days, your credit card or original payment method will automatically be credited.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time for your refund to be credited.
Next, contact your bank. There is often a processing time for a refund to be posted to your account.
If you have done all of this and still have not received a refund, please contact us at info@fragranceflacon.com.
exchange
Exchanges will only be granted for defective or damaged items. If you would like to exchange an item for the same item, send us an email to info@fragranceflacon.com and send the item to: Luitpoldstraße, 1b, Erding, Bavaria, 85435, Germany.
Gifts
If the item was marked as a gift when purchased and sent directly to you, you will receive a voucher equal to the purchase value when the item is returned. As soon as we have received the returned item, you will receive a voucher by email.
If the item was not marked as a gift upon purchase or sent to the gift giver, a refund will be made to the gift giver and the gift giver will be notified of the return.
Shipment
To return your product, you should send your product to: Luitpoldstraße, 1b, Erding, Bavaria, 85435, Germany.
You must pay the shipping costs to return your item yourself. Shipping costs cannot be refunded. If you receive a refund, return shipping costs will be deducted from your refund.
The time it takes for the exchanged item to reach you may vary depending on the country in which you reside.
If you are shipping an item valued over €75, you should consider using a tracked shipping service or purchasing shipping insurance. We cannot guarantee that we will receive the item you returned.
Right of withdrawal
Consumers have a fourteen-day withdrawal.
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reasons. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.
In order to exercise your right of withdrawal, you must contact us (Fragrance Flacon, Luitpoldstr. 1b, 85435 Erding, Germany, info@fragranceflacon.com , telephone: +49 (0)1590 1441974) by means of a clear statement (e.g. a letter sent by post or an email) informing you of your decision to withdraw from this contract. You can use the attached sample cancellation form, although this is not mandatory.
In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.
Consequences of revocation
If you cancel this contract, we will have to pay you all payments we have received from you, including delivery costs (except for additional costs resulting from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired. You bear the direct costs of returning the goods. You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
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Sample cancellation form (If you want to cancel the contract, please fill out this form and send it back.) – An Fragrance Flacon, Luitpoldstr. 1b, 85435 Erding, Germany, info@fragranceflacon.com – I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following – Ordered on (*)/received on (*) – Name of the consumer(s) – Address of the consumer(s) – Signature of the consumer(s) (only for paper notification) - Date |